Privacy Policy

The Riana Group's Privacy Policy

Your email addresses or any personal contact information will not be provided to any third party.

The Riana Group does not sell, rent or exchange its clientsí personal details.

The Riana Group is committed to protecting the identity and privacy of our users and our usersí private, personal information. We may only use personal information collected in the process of any transactions in accordance with the Data Protection legislation requirements of the USA, the UK and the EU.

Our privacy policy lays down how we collect, store, process, protect and use the personal information related to our customers. It commits us to protect the privacy and confidentiality of our customers and website visitors and use the personal information carefully and with discretion.

Please read this privacy policy carefully. By using our website and services, you accept this privacy policy and give your express consent to our collection, storage, processing, disclosing and using the personal information according to the terms and conditions of this personal policy.

Collection of Information

We do not collect sensitive information about you except when you specifically and knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by requesting its removal by email: [email protected]

The information we receive or gather from you helps us serve you better. We collect information about you through many sources such as registration, order forms, cookies*, log files and third party sources.

When you browse or register with our website, we may ask you for personal information such as name, date of birth, email address, physical address, phone number, financial data (credit card information, bank account number, etc.), your account password and so on.

We store and use this information to successfully process your transactions and instructions, deliver the goods and services requested by you, communicate with you, respond to your queries, customize your account to offer you a better shopping experience in future, improve the quality of our services, generate bills, invoices, notices and reminders and conduct other legitimate and routine activities related to our work.

Some information about you is extracted automatically by us whenever you interact with us. This is usually done through cookies whenever you visit any of our websites. Such information may include your IP address, web request, log information, the browser and operating system you use, browser language, your purchase history, URL click-stream, navigation data, your activities on our website, page views, session information, traffic to and fro, our websites and so on.

We may also gather transactional information based on your activities on our websites and keep a record of chats, discussions, correspondence and dispute resolution. For quality control and training purposes, all telephone calls to our offices may be monitored and recorded.

We may also receive an automatic intimation when you open an account for the first time an email sent by us. We may also receive information about you from other sources such as our advertisements, other group companies and websites affiliated with us. The websites affiliated to us and our partners may have privacy policies that may differ from ours and we encourage you to read their privacy policies.

When you browse our website, we send one or more cookies to your computer or other device to gather information and uniquely identify your browser. Cookies help us provide you better service by storing user preferences and getting more information about how users browse our website. If you so wish, you can set your browser options so that you will not receive cookies and delete exiting cookies from your browser.

When we receive any information about you from third parties and other sources, it is processed under this privacy policy.

When you send us any communication such as email or call us, we may store it for future reference and for responding to your queries and process your orders.

*cookies are small identifier files containing an alpha-numeric string of characters.

Use of Information

We collect and store personal information to offer you a pleasant and secure shopping experience. You agree that we and our group of companies may use your personal information to:

Use of Contact Information

We will not use emails to contact clients once any transaction has been completed other than if related to a query from them.**

Strict security procedures are adhered to whenever a clientís contact information is obtained and stored. All of the Riana Groupís online enquiry forms, order forms and application forms use 128-bit encryption; the highest, military-strength level of security available. This ensures that it is virtually impossible for unauthorized third parties to access, obtain or read any clientís personal information.

** Clients may receive emails regarding related products or services that we believe may find of interest.

Use of Credit/Debit Card Information

Users should be aware that Riana Group retains no information whatsoever relating to clients' credit or debit card details. This information is never known to Riana Group and is only retained by the Merchant Service Provider using extremely secure privacy technology. The client has the right to withhold any information that is not strictly relevant to any order process.

Marketing, Sharing and Disclosure of Information

We do not sell, share, pass on or rent your information to third parties except in the following limiting circumstances:

Third Party Links and Advertising

Our websites may contain links to third-party websites and advertising which have been provided for your convenience and information. These may use cookies, JavaScript and other technologies and receive your IP address whenever you click on their links and advertising.

We have no control over the practices of such third party advertisers and websites and they are not covered under the terms of this privacy policy. You may contact them directly for more information about their privacy policies and terms of use as these may differ from ours. We take no responsibility for the accuracy or truthfulness of content of third party websites and advertisements. The inclusion of third party website links and advertising in our websites does not imply that the Riana Group is affiliated to them or endorses them in any way. You access them at your own risk.

Security and Data Integrity

For us, your personal information is a business asset that is dealt by us in a very sensitive and careful manner. We constantly carry out internal reviews of our security standards, data collection and storage procedures to improve them even further.

We have taken a number of measures to secure and protect information provided by you from unauthorized access, unauthorized modification, unauthorized disclosure, unauthorized destruction, misuse, theft and accidental loss. These include both technical measures such as encryption and passwords as well as physical security to prevent unauthorized people from accessing the data and computer systems.

Our employees and contractors who need to gain access to personal data of our customers to carry out their job functions and tasks assigned to them are bound by strict confidentiality agreements, whose breach is subject to disciplinary proceedings including termination of employment or contract.

Though we take all measures that we can to protect the privacy and confidentiality of personal information and private communication, we cannot guarantee that it will always remain private.

The Riana Group processes personal information only for the purposes for which it was collected, strictly in accordance with this privacy policy.

Changing Personal Information

We take reasonable steps to ensure that the personal information we process is accurate and correct, but it is the responsibility of the customers and website visitors to update it whenever necessary. You can see, review and change the personal information at our websites by registering and signing in. You must immediately modify it or delete it if it is outdated, inaccurate or no longer required.

Upon your request, we will terminate your account and remove all your personal information from public view as soon as possible. However, we may retain personal information from closed accounts and previous customers to comply with legal requirements, settle dues, prevent fraud and resolve disputes, enforce the User Agreement or Terms and Conditions, assist in investigations and take other such actions in accordance with the law.

Changes and Clarifications

We regularly monitor and judge our compliance with this privacy policy. We may amend and change this privacy policy at any time without notice.

If you have any clarifications, questions or concerns about this privacy policy or how we use the personal information, please do not hesitate to contact us through email or filling out the form on the "contact us" page. If your questions are not answered online, you may also write to us at the following address:

The Riana Group
Head Office
2112 N Screenland Drive
Burbank
91505
California
United States of America

General Enquiries: [email protected]
Customer Service Enquiries: [email protected]
Sales Enquiries: [email protected]
Comments & Suggestions: [email protected]