Please read through the Terms and Conditions of The Riana Group. If You do not accept our Terms and Conditions we respectfully request that You refrain from using our websites and Services, and do not purchase our Goods. Your use of our websites, Goods and Services confirms your acknowledgment that You have read and fully accept our Terms and Conditions without limitation or qualification.
"You" means the "Buyer". "Buyer" means the individual or organization that buys or agrees to buy the Goods and/or Services from the Supplier. "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977. "Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions. "Goods" means the articles that the Buyer agrees to buy from the Supplier. "Digital Goods" means the digital and/or electronically delivered articles that the Buyer agrees to buy from the Supplier. "Services" means the services that the Buyer agrees to buy from the Supplier. "Supplier" means The Riana Group of 204 Sheikha Fatima Building, 24 Street, P.O.Box 98393, Dubai, United Arab Emirates that owns and operates this website. "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier.
Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer. These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of delivery of the Goods and/or Services shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier. Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement. Any complaints should be addressed to the Supplier's address stated in "Definitions". No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this Contract shall prejudice its rights to do so in the future.
This agreement governs the use all of the Supplier's websites, including: rianagroup.com, richardglewis.com, riskeliminator.com and benblack.com websites, also including all associated and incidental Services provided by the Supplier resulting from the use of these websites.
You will not use these websites for any purpose that is unlawful or prohibited by these Terms and Conditions. The Supplier reserves the right, at its discretion, to change or modify all or any part of this Agreement at any time, effective immediately upon notice published on its websites. Your use of any of the Supplier's websites constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by the Supplier as permitted above.
The Supplier's websites are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, the Supplier will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of its websites. The Supplier makes no warranty that the functionality of its websites will be uninterrupted or error free, that defects will be corrected or that its websites or the servers that make them available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of the Supplier for death or personal injury as a result of the negligence of the Supplier or that of its employees or agents.
Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
In no event shall the Supplier be liable for any indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the Supplier's advice, documents, Goods and/or Services or any of the Supplier's websites or its support services, whether based in contract, tort, strict liability or otherwise, except in relation to death or personal injury for which no limit shall apply. The liability of the Supplier for direct loss arising out of the use of the its advice, documents, Goods and/or Services or its website, and its support services whether based in contract, tort, and strict liability or otherwise is limited to the total value of the transactions under which the claim arises for any one event or series of connected events.
You agree to indemnify and hold the Supplier and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Supplier arising out of any breach by You of these Terms and Conditions or other liabilities arising out of your use of the Supplier's websites.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect and continue to be binding and enforceable as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
The Client may use the Supplier's documents as many times as they wish; however, the Supplier recommends that the Client checks with the Supplier regularly to ensure that the e-books, documents and forms are the latest versions before reuse. Every endeavor will be taken to ensure that the Supplier's advice, documentation, Goods and Services are updated regularly to ensure their accuracy. It is the Supplier's belief that its advice, documentation, Goods and Services provide clients with the necessary information to achieve their goals. However, the Supplier's advice, documentation, Goods and Services are for information purposes only and does not provide legal or expert advice; the Supplier recommends that the Buyer take the advice of a solicitor or expert as the contents of the Supplier's websites should not be relied upon in making or refraining from making, any decision.
The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
The Supplier reserves the right to change or remove (temporarily or permanently) its websites or any part of them without notice and You confirm that the Supplier shall not be liable to You for any such change or removal; and may change these Terms and Conditions at any time, and your continued use of its websites following any changes shall be deemed to be your acceptance of such change.
The Supplier reserves the right to periodically update prices on any of its websites, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Supplier reserves the right to withdraw any Goods and/or Services from any of its websites at any time. The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from its websites or for refusing to process an order.
All copyright, trademarks and all other intellectual property rights in any of the websites belonging to the Supplier and its content (including without limitation the website design, text, graphics and all software and source codes connected with the Supplier's websites) are owned by or licensed to the Supplier or otherwise used by the Supplier as permitted by law. In accessing its websites You agree that You will access its content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of any of the Supplier's websites for personal, non-commercial home use only.
The Supplier's e-books, documentation and/or advice are for the personal use of the original Buyer only. All the Supplier's e-books, documentation and/or advice are the exclusive property of the Publisher and/or the Authors and are protected by Copyright and other Intellectual Property laws.
The Supplier will provide technical support via email to help the Client through the process of downloading e-books, documentation and/or forms and begin using them. The Supplier will also provide assistance with general queries regarding the content of the e-books, documentation and/or forms. However, the Supplier is not an expert, an accountant or a legal adviser and is not authorized to provide legal advice.
The Supplier is committed to ensuring satisfaction for all Buyers who purchase its products. When a sale is returned, the Buyer may receive a 100% refund.
The Supplier will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase.
For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final. However, the Buyer may cancel their recurring billing subscription products at any time.
If a product is unsatisfactory to the Buyer a refund or a cancellation may be processed.
If the Buyer requests a refund, the money for the requested transaction is refunded back to the Buyer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product will also result in a cancellation.
If the Buyer requests a cancellation for their recurring billing product no future rebills (reoccurring payments) will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
Buyers requesting a return within 60 days of purchase may be approved by the Supplier's customer service team if the Buyer provides evidence that their case merits a return.
Buyers requesting a return after 60 days of purchase may be approved by the Supplier's customer service team if the Buyer provides evidence that their case merits a return for any purchase up to 90 days after the date of the purchase.
The Supplier will reverse a sale for the following reasons:
The Supplier has every incentive to keep Buyers happy by providing quality products and technical support. At times, the Supplier may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.
Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund. Buyers requesting serial or repeated returns will be blocked from making further purchases.
The Supplier will provide a full customer care service and intends to deal promptly with all complaints that may arise in relation to the Supplier's services within 14 days of receipt of the complaint. Normally, replies to any complaint will be made by email or, if required, the Supplier can ensure that it provides a telephone facility to discuss matters of a more complex nature if so required.
All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 60 days. When making an order through any of the Supplier's websites, the technical steps the Buyer needs to take to complete the order process are described in The Order Page e.g. www.benblack.com/orderpage, www.rianagroup.com/orderpage, www.riskeliminator.com/orderpage or www.richardglewis.com/orderpage etc.
The price of the Goods and/or Services shall be that stipulated on the Supplier's websites. The price is INCLUSIVE of SALES TAX or VAT. Where applicable, the price INCLUDES delivery charges. The total purchase price, including SALES TAX or VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order. After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer. Payment of the price plus SALES TAX or VAT and delivery charges, if applicable, must be made in full before dispatch of Goods or commencement of the Services. Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.
The Supplier shall aim to begin to perform any purchased Services immediately. However, for special, one-off or personalized Services the Supplier will begin the Services within 48 hours.
The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services. If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.
Delivery of digital Goods such as e-books PDF files etc. is immediate; either by download or email. The Supplier will make every reasonable effort to dispatch any e-books, documents, forms and/or Goods the same day, if submitted before 5 pm Monday to Friday (excluding National holidays) or within 48 hours if the completed order is submitted outside the stated working hours.
Physical Goods supplied within the US, UK or EU will normally be delivered within 30 working days of acceptance of the order. Goods supplied outside the US, UK or EU will normally be delivered within 30 working days of acceptance of the order. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted. Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
The Supplier's websites may include links to third party websites that are controlled and maintained by other organizations or individuals. Any link to other websites is not an endorsement of such websites and You acknowledge and agree that the Supplier is not responsible for the content or availability of any such websites.
These terms and conditions do not affect your statutory rights.
These Terms and Conditions shall be governed by and construed in accordance with the law of Honduras and the parties hereby submit to the exclusive jurisdiction of the Honduran courts.
Special Conditions: None
Please be aware that any Buyers who use certain E-Mail accounts (e.g. AOL) may receive E-Mails to a 'bulk folder' rather than the 'inbox'.